Terms and Conditions


Terms and Conditions

Thermal Systems KWC Ltd. respects your privacy and is committed to maintaining the confidentiality, security and accuracy of the personal information you share with us. This statement describes the information that Thermal collects in the normal course, how Thermal uses it to provide services that you request and to whom that information may be disclosed. Thermal may change this statement from time to time, by updating this page, to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with information. You should check this page from time to time to ensure that you are aware of any changes. This statement was last updated on April 21, 2009. This statement applies only to Thermal’s activities that are subject to the provisions of Canada’s federal and provincial privacy legislation, including, where applicable, the federal Personal Information Protection and Electronic Documents Act, and Alberta’s Personal Information Privacy Act.

Information Collection – What we collect?
We may collect the following information:
  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
What we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.

If the information we require is held by third parties, we will endeavour to ensure that the information has been collected in accordance with this statement.

When do we use or disclose the information we gather?

We share the information that we gather with our employees, contractors, consultants and other parties who require such information to assist us with establishing, maintaining, and managing our relationship with you.

Cookies and Other Tracking Technologies: A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Consent: By using the website, you signify your consent to the contents of this statement. If you do not agree with the contents of this statement, or to our collection, use, disclosure, and management of your information as described in this statement, you may not use our website. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you provide us with information on our website, we will assume your consent to the collection, use and disclosure of your personal information for purposes related to your acceptance and use of those services or for other purposes identified to you at the relevant time.

You may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at info@thermalsystems.ca.

Protecting your personal information: We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Unfortunately, no data transmitted over the Internet is ever 100% secure. As a result, we do not represent, warrant or guarantee that your information will be protected against loss, misuse, interception or alteration and we do not accept any liability for personal information submitted to us via the Internet, nor for your or any third parties’ use or misuse of personal information.

Controlling your personal information: You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • It is important that the information we hold about you is accurate and current. We ask that you keep us informed of changes to your information. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required
by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Questions or Suggestions: If you have questions or concerns about our collection, use, or disclosure of your personal information, please email us at info@thermalsystems.ca